Patient Care Coordinator

Job Description:

The Physical Therapy patient care coordinator role requires someone forward thinking who is capable of managing the patient’s goals and fears. We want someone who is ready to be a critical part of the front office team that provides for the entire patient experience – beginning, middle and end. We will provide support and training to help people grow into the role.The person in this role will be the first point of contact for a patient, and will help guide the patient throughout their experience.

Responsibilities include:

  • Great customer service skills – meaning smiles, greeting people, being empathetic, being helpful and having an upbeat personality, not just in person but on the phone as well
  • Communicate with patients including answering phones, scheduling/rescheduling, missed appointment follow up
  • Guiding patients with their intake information, medical history and body part questionnaires on a laptop or tablet
  • Completing patient registrations and insurance benefit authorization / verification accurately
  • Appointment scheduling and therapist schedule optimization
  • Communicate frequently (verbally / via email) with physical therapists to optimize the patient’s experience
  • Obtain insurance pre-approvals and authorizations for treatment on behalf of patients
  • Helping patients understand their insurance benefits
  • Answering patients’ billing questions
  • Collecting and processing payments, setting up patient payment plans
  • Process and enter insurance payments into EMR
  • Managing patient documentation, putting together patient charts, ensuring critical documents are scanned in
  • Communicate with doctor’s offices for information, work comp adjusters for authorizations and claims information
  • Tracking and managing daily clinic cash flow
  • Enter and code bills in Quickbooks
  • Coordinating with EMR representatives to ensure insurance is being billed accurately and timely

Required skills:

  • Medical office experience preferred
  • Flexibility with hours
  • Analytical and problem solving ability
  • Proficiency with computers, Google Applications, Microsoft office applications and collaboration tools
  • Willingness to work with multiple areas of the business to support patients
  • Must be willing to work independently and as part of a team
  • Ability to display professionalism and discretion while working with patients
  • Obtain continuing education as required by business growth
  • Proficiency with email
  • Requires manual dexterity and general strength and endurance, including the ability to lift 5-50 lbs for office supplies

Minimum qualifications:

  • Associates degree or equivalent education / work experience
  • Full-time (~40 hours per week)
  • Bilingual (English / Spanish)


  • Paid Vacation accrual
  • Sick Leave
  • Paid Holidays
  • Employee IRA Match
  • Health Insurance
  • Dental Insurance

Pay Scale:

  • Commensurate with education and work experience